Who is Running Your Business if You’re Not by Melvin Feller MA
Who is Running Your Business if You’re Not by Melvin Feller MA
Melvin Feller MA Asks Who is Running Your Business |
We
all like to believe that we are in complete control of our companies
and businesses. However, sometimes we are not as in control as we would
like to be. Without understanding it you can be giving up power to
others. When this happens, others are determining the direction of your
business.
Informal
leaders in your organization can be the most dangerous — they become
dangerous when you do not take control from them. According to the
Melvin Feller Business Group, “…if informal leaders do not support the
formal leaders and their agendas and vision, they can function as
barriers in the organization.”
There
are times when informal leaders are good for an organization. They do
not have official authority but they are usually steadfast to the
success of the company and others follow their lead. A negative informal
leader is someone who doesn’t believe in the policy decisions of the
business so they do not follow them, as well as promoting negativity.
Unfortunately,
these folks gain traction because leadership doesn’t address them. The
primary reason is that leadership is either adversarial to conflict, or
is intimidated by the employee, or is fearful the employee will quit.
The damage and strife that these people do is far worse than any of
these scenarios.
Melvin Feller MA Asks Who is Running Your Business |
You
can’t reach your goals if you have an employee who isn’t following the
plan and performing the functions necessary to meet the goals. The
negative influence this employee can have on the other employees can be
devastating. One way these manifests is that those more professional
employees will still do what is expected of them but they won’t be
happy. Moreover, their respect for the leadership will wane. This can
cause tension, or worse — the good people might leave.
The
other possibility is that the other employees will stop doing their
part as well. After all, if Jane doesn’t have to do it, why should I?
Now Jane is effectively running the business because others are impacted
by her behavior more than they are impacted by the decisions of the
leadership.
Business
leadership must decide what matters most — success or avoidance of
conflict. Leaders have an obligation to the business, themselves, other
employees and to the community to make sure everyone is doing their part
and that everyone embraces the company’s culture. If the choices are
designed to move the company forward then they have to be followed by
everyone — no exceptions.
Outside influences can impact the success of an organization as well, two main ones are clients and vendors.
Clients
Melvin Feller MA Asks Who is Running Your Business |
If
your client is not providing you the information you need to do a
successful job for them, but you proceed anyway, they are in control of
your company. This mainly occurs when they extend the limitations of the
scope of work and you let them, you have now lost control.
Clients
are a vital part of any business success. They cannot, however, make
decisions that negatively impact your company and still be considered
good business. The time you spend trying to keep them happy is time you
aren’t spending working with good clients or marketing for more clients.
When
you spend time doing things that are in direct conflict with your
business goals and vision, your focus has shifted and the client has now
taken over. You have an obligation to all of your clients to maintain
your policies and procedures, scope of work, pricing platforms, and
performance expectations.
Vendors
Sometimes
vendors make decisions that can have a negative impact on your
business. They can change pricing unexpectedly, fail to deliver in a
timely fashion, change the terms of the relationship. Any one of these
behaviors can harm your ability to move forward with your business
success.
Melvin Feller MA Asks Who is Running Your Business |
Make
sure you maintain clarity in your relationships with your vendors.
Contracts are truly valuable here as they spell out the expectations on
both sides. It is always a good idea to shop the products and services
you need in your business periodically to be sure you are in the best
possible relationship. Getting complacent is an easy way to allow your
vendor to take control of your business.
I
don’t think any business owner knowingly or intentionally turns control
over to someone else. That’s part of the reason this is so dangerous.
If you aren’t paying attention to the behaviors of others you may find
yourself in a position where you’ve lost control. Unless those people
have the same goals, vision, and commitment to the success of your
organization, you will not be able to realize business success.
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